Common Questions About Our
3D Animation Services

Two steps: (1) pre-production strategy where we lock story + visual direction (25% deposit); (2) full production of your premium 3D video (remaining 75%). It’s clarity first, then execution. We want you to be confident in the path forward before you move ahead.

We refine it until you’re confident. If you’re still not feeling it at the end of pre-production, you can step away. If you proceed, the 25% is fully credited to production.

Every project is different but your involvement will generally increase the more complex your product is and how big the scope is. But expect about an hour meeting to talk about the project. An in-depth questionaire. At each stage you’ll be given opportunities to give written feedback to refine each stage of production. Near the end before final rendering we will do a meeting to properly make sure you’re happy so theres no suprises after delivery that could have been avoided.

We do not outsource any of the creative aspects of projects except in very rare circumstances. Which you will be informed of during the scoping of the project.

Yes. We can work from sketches, photos, measurements, or existing references. Accuracy level (photoreal vs. representative) affects scope/timeline.

We can also improve existing CAD and clean really bad CAD.

The bulk of the projects we do are around 12-24 business days.

This is a fairly normal thing to happen in production. Often its things like runtime. You’ll want to increase the length of the video to make it slower, which increases our cost of rendering.

We’ll re-scope and align on impacts to schedule and cost before proceeding. No surprises.

We schedule the work on The Blueprint(25%) with an overall expected project payment of 25%

After this we turn down new and incoming work if we are at capacity.

Once you have decided to move ahead with Production(75%), after the completion of the Blueprint(25%), we charge another 25% before moving ahead.

And then the remaining 50% upon delivery, within the 1 month billing cycle of your business.

A revision is a refinement to what we’ve already built (timing, camera, text, color, VO line, minor model tweaks). Each phase includes structured review points and time for feedback so we stay aligned before final rendering.
If feedback introduces new scenes, new features, or a major direction change, we’ll flag it as new scope and share options (impact on timeline/cost) before proceeding — no surprises.

While we do the script in-house during the Blueprint phase.

Voiceovers are custom picked for the job and outsourced.
Music is sourced from paid royality free websites. Like Artlist or Storyblocks.

Our policy is to credit 10% of the initial $20,000 in new business to a future project with you. Or you can gift it to the person you referred and we will let them know.

We use a mix of software. The bulk of projects are completed with Autodesk Maya, Redshift, Zbrush, Substance Painter and Adobe Creative Suite.

We aim across all projects unless its supposed to be stylized, and the budget can afford it - To be clean photorealism. Which basically means when you initially watch a video, its not quite real, but it obeys all laws of reality and looks very realistic.

We deliver finished ready to upload and view videos, photos, image sequences and anything related to the scope output. Generally the souce files that we created to complete the project is our IP and will remain so. However in some cases we can do a paid handover, just ask.

We do use AI to upscale videos to 4k in situations where the video will benefit from the added detail.

General usage for research into products, services and understanding of the services we are explaining.

Some post production enhancement plugins which improve output quality.

Yes. Based in NZ but availble worldwide. We regularly work with clients across Australia and the USA.

All communication and delivery is handled digitally. Doing the work in Christchurch NZ, and delivering via Google Drive or Dropbox.